Return and Exchange Request

Return/Exchange Request
  • Please complete this form for exchanges and returns within 7 days of purchase.
  • Products must be returned unworn and in original condition with the label swing tags still attached within 14 days.
  • We request that you return the items in a courier bag from your local post office or Courier Depot and request a tracking number.
  • If the items are lost in transit, we cannot offer you a refund.
  • Once we receive the goods back for inspection, we will contact you and any refunds will be processed to the card you used for your purchase online.

Exchange Items – Needing a different size?

  • There may be a price difference for the Items you are exchanging so you will be emailed a new Order/Invoice for payment and freight delivery charges.
  • Payment will need to be confirmed before we send out your exchange items.
  • This can be paid online via our e-way Payment Gateway for Visa/Mastercard or we can accept  payments via Internet Banking.

Refunds – once approved

Refunds can only be made to the original card used for your online purchase and we will notify you once your refund has been processed.

I have read and understood the Terms and Conditions

Our Return Address

Mount Surfwear Ltd

50 Tweed Street, Mt Maunganui 3116

New Zealand


Ph: 021 898 935